Terms and Conditions

STANDARD TERMS AND CONDITIONS FOR OUTBOUND TOUR PACKAGES
(TOURISM INDUSTRY AT 1992)
TOURISM INDUSTRY
(TOUR OPERATING BUSINESS AND TRAVEL AGENCY BUSINESS)
REGULATIONS 1992

AMENDMENT CHARGES
For Free Independent Traveller (FIT) Tour Packages

  • Upon confirmation of the tour any subsequent change made to the reservation is subject to an amendment charge of RM50.00 per person per change.
  • No change can be made within 8 working days before the date of departure.
  • Changing the entire reservation constitutes a cancellation of the original reservation and is subject to
  • Cancellation charges as defined in the cancellation policy
For Group Tour Packages

  • Upon confirmation of the tour no changes can be made to the reservation within 14 days before the date of departure.
  • However, any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines.
  • Changing the entire reservation constitutes a cancellation of the original reservation.
CANCELLATION CHARGES FOR CANCELLATION MADE BY TOUR MEMBER
For FIT Tour Packages

  • Cancellation of reservation must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 30 days or more before the date of departure, a minimum administrative fee of RM50.00 or 10% of the tour deposit (whichever is lower) per person will be levied.
  • If notice of the cancellation is received 29 days or less before the date of departure the following charges will apply:-
    Cancellation Received Cancellation Charges Per Person
    15 – 29 working days before the date of departure – 50% of tour deposit
    08 – 14 working days before the date of departure – 20% of tour fare
    03 – 07 working days before the date of departure – 40% of tour fare
    02 working days or less before the date of departure – 100% of tour fare
  • The respective airline’s cancellation policy on special promotional fare shall apply in addition to the cancellation charges (Note: The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non-endorsable, non-reissuable, and non-refundable and non-reroute able. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extraexpenses incurred. However, any refund made by any airline for a cancellation made 2 working days or less before the day of travel for non-promotional fares shall be paid to the tour member less any administration charges incurred y the tour company).
For Group Tour Packages

  • Cancellation of booking must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 45 days or more before the date of departure, a minimum administrative fee of RM30.00 per person or 2% of the tour fare (whichever is higher) per person will be levied.
  • If notice of the cancellation is received 44 days or less before the date of departure the following charges will apply:-
    Cancellation Received Cancellation Charges Per Person
    22-44 working days before the date of departure – Forfeiture of tour Deposit
    15-21 working days before the date of departure – 35% of tour fare
    08-14 working days before the date of departure – 50% of tour fare
    03-07 working days before the date of departure – 75% of tour fare
    02 working days or less before the date of departure – 100% of tour fare
  • The respective airline’s cancellation policy on special promotional fare shall apply in addition to the cancellation charges (Note: The airline ticket is restricted and subject to the Airline’s Terms and Conditions. It may be non-endorsable, non-reissue able, non-refundable and non-rerouteable. Any alteration in routing or change of date of travel by any passenger is solely at his own risk. The company or its associated agents shall not be held responsible for any inconvenience caused and extra expenses incurred).